6/7/2023 0 Comments Train conductor world disailThe station is a seasonal stop on Amtrak’s Empire Builder line and was scheduled to close at the start of October. Lopez bought multiday rail passes to travel from his home in Albuquerque, N.M., to East Glacier Village in Montana. Why did Amtrak leave these people stranded and also refuse their refund request? Let’s find out.Ī tragic train accident derails a vacation It features not only a deadly train derailment, but also shuttered hotels, vanishing transportation options, and a tone-deaf customer service department. And this case has all the elements of a true vacation nightmare. But with the new infrastructure bill pumping billions of dollars into the national rail carrier, Amtrak and its customer service reputation are finding their way into the headlamps of our readership. Problems like these - and their resolutions - have a way of informing future booking decisions. This case is unusual because Amtrak cases are few and far between in our consumer advocacy practice. A terrible Amtrak accident left him stranded in a remote location in Montana with no way home - and no refund from the company. That’s what Matthew Lopez also expected after a disastrous ending to his recent national park vacation. If Amtrak stranded you in the middle of nowhere after a train derailment, you would expect a refund, correct?
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